Frequently Asked Questions
You get a state of the art fresh clean portaloo, ready to use with a light, hand soap and a mirror.
Absolutely! We offer a 20% off discount for any extra toilets delivered to the same venue!
Request a quote online and we will get back to you with an invoice.
Some of our clients provide a hand towel in the portaloo.
We deliver on a Friday and pickup on a Monday.
Yes, we deliver to suit – Monday to Friday.
It’s best not to as it will be a lot heavier after the function.
The portaloos have a footprint of 1200 x 1200mm
We deliver using a crane truck with a 4 to 5 metre reach from the hardstand. We'll try to deliver the toilet exactly where you want it, but please note, due to the limited extent of the crane reach, toilet placement can sometimes be restricted.
Ring one day and we install the next!
Caboolture to Beenleigh and west to Ipswich
The truck pulls up either on the site or in front of the site. We deliver using a HIAB crane truck with a 4 to 5 metre reach from the hardstand. We’ll try and deliver your toilet exactly where you want it, but please note, due to the limited extent of the crane reach, toilet placement can be restricted.
Yes, depending on clearances from electric wires, etc
Every fortnight like clockwork. Weekly servicing costs extra, ask us for more information.
1200mm x 1200mm
Poles & Holes submit an EWR (Electrical Work Request) via the Energex Web Portal on the day the pole is installed.
A Retailer is a company that sends you a bill for the connection of the Temporary Pole and the power used.
It is your choice, however in our experience Origin and AGL are best equipped to handle any issues with temporary power pole connection.
Energex do the work, but the retailer sends the bills. There is a new connection fee currently $480.50 + the number of kWh of power used (this varies from site to site). The new connection fee covers 2 visits by the Energex crew. One is to energise the temporary pole and the other to swing the wires from the pole to the permanent position at the end of the job.
Nominate a Retailer on our pole order form and your details will be sent to them at the same time as the EWR.
Please allow 5 to 10 business days from the installation of the pole to the connection of power by Energex. This time frame can increase due to factors such as traffic control requirements or Energex volume of work. We’ll keep you updated throughout the whole process if your connection delayed.
Any connection required on a block of land that touches a roadway highlighted in yellow in the UBD Street Directory must, by law, be scoped for traffic control. If Energex deems traffic control is required, then this can add 2 weeks to the job due to council permit timelines.
No. Energex pay all costs.
We don’t unless you ring us and tell us the wires are off the pole.
You need to ring your retailer and request a “Supply Abolishment”. The supply abolishment process can take up to 20 business days. You can request to expedite this process when talking to the retailer and they’ll advise you that there’ll be an extra fee. Usually, they’ll complete the “Supply Abolishment” in 5 business days if you choose to expedite. Please call us when Energex has removed the meter and any overhead wires, and we’ll off-hire the pole and collect it as soon as possible.
Yes, in certain circumstances we can submit the paperwork to Energex before the pole is installed and get the ball rolling.
We can supply poles with a double insulated mains box that can be used within 300mm of the scaffold if a physical non-conductive barrier, e.g. form ply, is put on the exterior of the scaffold. Just ask… we have all the answers.
Yes, our main delivery area is from Caboolture to Beenleigh and west to Ipswich. We charge an extra $195 for installs outside that zone.
Our installer will call before delivery with an ETA. So, it’s great if you are there to discuss, otherwise, he’ll call from the site if there are any issues.
Yes, definitely. There are savings to be made by not getting Energex to carry out a Supply Abolishment of between $700 and $2000. Give us a call and we’ll tell you all about it.
Only a licensed electrical contractor is authorised to remove the cover from the pillar to make it ready for Energex to complete the connection. Therefore, the electrical contractor is required to attend both the install and pick up of the pole to ensure safe work practices. We will charge $200 on the initial invoice to cover both trips to site but if the invoice from them is more then we will charge the difference on your next invoice.