Frequently Asked Questions

Event & Party Portaloo FAQ's
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What do I get for my money?

You get a state of the art fresh clean portaloo, ready to use with a light, hand soap and a mirror.

Do I get a discount if I order multiple toilets?

Absolutely! We offer a 20% off discount for any extra toilets delivered to the same venue!  

How can I pay?

Request a quote online and we will get back to you with an invoice. 

What will I need to supply?

Some of our clients provide a hand towel in the portaloo.

When do you deliver if the party is on a Saturday?

We deliver on a Friday and pickup on a Monday.

Can I book a delivery for a mid-week function?

Yes, we deliver to suit – Monday to Friday.

Can I move the portaloo after delivery?

It’s best not to as it will be a lot heavier after the function.

What is the space required?

The portaloos have a footprint of 1200 x 1200mm

How do you deliver?

We deliver using a crane truck with a 4 to 5 metre reach from the hardstand. We'll try to deliver the toilet exactly where you want it, but please note, due to the limited extent of the crane reach, toilet placement can sometimes be restricted.

Builder Portaloo FAQ's
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How much notice do I need to give for a delivery?

Ring one day and we install the next!

What is the delivery area? 

Caboolture to Beenleigh and west to Ipswich

How are they delivered?

The truck pulls up either on the site or in front of the site. We deliver using a HIAB crane truck with a 4 to 5 metre reach from the hardstand. We’ll try and deliver your toilet exactly where you want it, but please note, due to the limited extent of the crane reach, toilet placement can be restricted.

Can it be delivered over a 2m fence?

Yes, depending on clearances from electric wires, etc

How often are the portaloos serviced?

Every fortnight like clockwork. Weekly servicing costs extra, ask us for more information.

What is the minimum rental term?

4 weeks

What is the footprint?

1200mm x 1200mm

Temporary Power Poles FAQ's
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How does power get connected to a temporary power pole?

Poles & Holes submit an EWR (Electrical Work Request) via the Energex Web Portal on the day the pole is installed.

What is a Retailer?

A Retailer is a company that sends you a bill for the connection of the Temporary Pole and the power used.

Which Retailer do I use?

It is your choice, however in our experience Origin and AGL are best equipped to handle any issues with temporary power pole connection.

Are there any charges from the retailer?

Energex do the work, but the retailer sends the bills. There is a new connection fee currently $480.50 + the number of kWh of power used (this varies from site to site). The new connection fee covers 2 visits by the Energex crew. One is to energise the temporary pole and the other to swing the wires from the pole to the permanent position at the end of the job.

How do I advise the Retailer that I wish to open an a/c?

Nominate a Retailer on our pole order form and your details will be sent to them at the same time as the EWR.

What is the timeline guideline?

Please allow 5 to 10 business days from the installation of the pole to the connection of power by Energex. This time frame can increase due to factors such as traffic control requirements or Energex volume of work. We’ll keep you updated throughout the whole process if your connection delayed.

What about jobs on a busy road?

Any connection required on a block of land that touches a roadway highlighted in yellow in the UBD Street Directory must, by law, be scoped for traffic control. If Energex deems traffic control is required, then this can add 2 weeks to the job due to council permit timelines.

Does traffic control cost extra? 

No. Energex pay all costs. 

How do Poles & Holes know to pick up the pole at the end of the job?

We don’t unless you ring us and tell us the wires are off the pole.

What if there is no permanent connection required to a building and you just want to get rid of the pole?

You need to ring your retailer and request a “Supply Abolishment”. The supply abolishment process can take up to 20 business days. You can request to expedite this process when talking to the retailer and they’ll advise you that there’ll be an extra fee. Usually, they’ll complete the “Supply Abolishment” in 5 business days if you choose to expedite. Please call us when Energex has removed the meter and any overhead wires, and we’ll off-hire the pole and collect it as soon as possible.

Can we start the connection process early with Energex? 

Yes, in certain circumstances we can submit the paperwork to Energex before the pole is installed and get the ball rolling.

What happens if we need to erect scaffold near the pole?

We can supply poles with a double insulated mains box that can be used within 300mm of the scaffold if a physical non-conductive barrier, e.g. form ply, is put on the exterior of the scaffold. Just ask… we have all the answers.

Do you have any extra travel costs for some areas?

Yes, our main delivery area is from Caboolture to Beenleigh and west to Ipswich. We charge an extra $195 for installs outside that zone.

What happens if we can't install the pole where you prefer?

Our installer will call before delivery with an ETA. So, it’s great if you are there to discuss, otherwise, he’ll call from the site if there are any issues.

Can installing a Temporary Power Pole save you money?

Yes, definitely. There are savings to be made by not getting Energex to carry out a Supply Abolishment of between $700 and $2000. Give us a call and we’ll tell you all about it.

What are the extra charges involved with Underground Power?

Only a licensed electrical contractor is authorised to remove the cover from the pillar to make it ready for Energex to complete the connection.  Therefore, the electrical contractor is required to attend both the install and pick up of the pole to ensure safe work practices. We will charge $200 on the initial invoice to cover both trips to site but if the invoice from them is more then we will charge the difference on your next invoice.

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